Language and Communication Access Solution

A provider is sought to deliver comprehensive language and communication access solutions for use in New Hampshire. The scope includes services such as interpretation (including over-the-phone and video remote options), document translation, and real-time captioning for individuals who are deaf, hard of hearing, or have Limited English Proficiency.

Key requirements involve the availability of role-based access controls configurable by administrators, support for bulk user provisioning and de-provisioning, and the provision of audit logs to track user and administrative actions. The solution should enable scheduling of dedicated interpreters for site-specific needs.

Communication access real-time translation (CART) is needed to provide word-for-word captioning for spoken language, supporting individuals with hearing loss. The selected provider will facilitate effective communication by ensuring accurate and efficient transfer of meaning between source and target languages, bridging language barriers through both spoken and written mediums.