IT Service Management Platform Implementation

Overview

Software, Web & Mobile Development

Colorado Springs, Colorado, United StatesPosted 28 days agoDeadline: May 6th, 2026

Fit Score

Settle Intelligence

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SUMMARY

A Colorado county seeks an integrated, cloud-first ITSM platform with Microsoft ecosystem compatibility, advanced service management features, and generative AI capabilities.

KEY REQUIREMENTS

Software solution must have been successfully deployed in at least 100 prior installations
Implementation partners must have performed a minimum of three implementations for organizations of similar size
Software providers must have at least 200 employees
Software providers must have at least $50 million in annual revenue
Must be able to provide insurance as specified in the Special Terms and Conditions
Must be able to obtain bonding up to the estimated project cost
Must comply with WCAG 2.1 AA accessibility standards
Must be a cloud-first ITSM platform

BUDGET

Estimate

$250,000 – $750,000

CONTRACT DURATION

18 months

TIMELINE

Release Date: April 9th, 2026

Deadline for Submitting Questions: April 17th, 2026

Response Submission Deadline: May 6th, 2026

Issue Notice of Intent to Award: June 2026

Contract Award: June 23rd, 2026

QUESTION DEADLINE

April 17th, 2026

Issuing Agency

El Paso County

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A Colorado county is seeking a vendor to provide a cloud-first, enterprise IT Service Management (ITSM) platform designed to enhance service delivery, reliability, and transparency across its departments. The platform must offer deep integration capabilities with Microsoft Entra ID (Azure AD), Microsoft Intune, Microsoft 365, and related Microsoft services, as the county operates in a Microsoft-centric environment.

Key requirements include a robust and continuously updated Configuration Management Database (CMDB) that connects with infrastructure management systems such as Cisco Catalyst Center and vSphere. Service Mapping needs to accurately relate applications to various servers (web, application, database). The platform should reduce complexity for both administration and end users and feature role-aware catalogs, dynamic forms, guided assistance, and request suggestions.

Generative AI is a critical component, supporting catalog item recommendations based on user intent, automated pre-filling of requests, and the summarization of request context to accelerate and improve service fulfillment. The solution must comprehensively support incident management (including major incidents), request management, knowledge and problem management, service modeling, and provide an accessible user experience through web portals and mobile applications.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.