IT Service Management Platform

Overview

Software, Web & Mobile Development

Richland, Washington, United StatesPosted 13 days agoDeadline: May 15th, 2026

Fit Score

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SUMMARY

Request for information regarding a modern ITSM and ESM platform to enhance IT service operations in Washington.

KEY REQUIREMENTS

Must be a qualified vendor
Must provide information regarding a modern ITSM and/or ESM platform

BUDGET

Estimate

$100,000 – $500,000

TIMELINE

Issue Date: April 24th, 2026

Submission Deadline: May 15th, 2026

Issuing Agency

Battelle Memorial Institute, Pacific Northwest Division

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The requesting entity seeks information from vendors regarding the provision of a modern Information Technology Service Management (ITSM) and Enterprise Service Management (ESM) platform. This platform should support robust IT service management capabilities, enabling streamlined, efficient, and high-quality IT operations.

Interested vendors are encouraged to provide details on their platform's features, scalability, integration capabilities, and support for enterprise-wide service management needs. The focus is on identifying solutions that leverage current technologies to improve service delivery and operational workflows.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.