IT Service Management, Asset Management and Project Portfolio Software

Overview

Business Systems (ERP, CRM & POS)

Elkhorn, Wisconsin, United StatesPosted 2 months agoDeadline: March 20th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

SUMMARY

Request for a cloud-based ITSM, ITAM, and PPM software to improve resource and asset management, service requests, and project portfolio processes in Wisconsin.

KEY REQUIREMENTS

BUDGET

Estimate

$250,000 – $750,000

TIMELINE

Issued: February 26th, 2026

Questions Due: March 12th, 2026 at 10:00 a.m.

Final Addendum Issued: March 13th, 2026

Responses Due (Closing Time): March 20th, 2026 at 10:00 a.m.

Evaluate Phase 2 information: Early June 2026

Select solutions for Phase 3 demonstrations: Mid-June 2026

Anticipated contract award: July 2026

Implementation begins: Upon contract execution

Target go-live date: December 2026

QUESTION DEADLINE

March 12th, 2026

Issuing Agency

Walworth County

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization seeks a vendor to provide a comprehensive IT Service Management (ITSM), IT Asset Management (ITAM), and Project Portfolio Management (PPM) software solution. The solution should enhance the management of resources, assets, service catalog, request processes, and project portfolios, ensuring a consistent, transparent, sustainable, and measurable alignment with agency operations.

The chosen system must feature a user-friendly interface with online capabilities for ITIL processes, self-service portals, and built-in workflow functionalities for routing requests and approvals. Technical support will be required to ensure operational continuity. Preference will be given to cloud-based solutions which offer dashboards for monitoring the status and usage of services.

The software should streamline service requests, incident management, asset tracking, and project portfolio oversight through forms, workflows, approvals, reporting, and resource management tools. Endpoint device management including OS deployment, software configuration, distribution, metering, upgrades, patch management, and mobile device management is also required.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.