IT Managed Services

Overview

IT Support, Hardware & Networking

Marlborough, Massachusetts, United States; Southborough, Massachusetts, United States; Northborough, Massachusetts, United StatesPosted 27 days agoDeadline: May 11th, 2026

Fit Score

Settle Intelligence

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SUMMARY

Seeking a provider for end-to-end IT managed services, including help desk support, cybersecurity, asset management, device deployment, and strategic IT planning for a government authority in Marlborough, Massachusetts.

KEY REQUIREMENTS

Must submit proposals in two separately sealed envelopes labeled Non-Price Proposal and Price Proposal
Must provide ten hard copies of the proposal
Must provide one electronic PDF copy of the Non-Price Proposal
Must include a cover letter, company information, responses to questions, technical approach, staffing plan, pricing proposal, references, and sample contract
Must include required certifications: Non-Collusion, Tax Compliance, Conflict of Interest, Corporate Proposer, Non-Debarment, and Insurance
Must maintain General Liability, Professional Liability, Cyber Liability, and Workers Compensation insurance
All personnel must pass CORI background checks
Must comply with FERPA and Massachusetts data privacy laws
Proposals must remain valid for sixty days

BUDGET

Estimate

$100,000 – $250,000

CONTRACT DURATION

36 months

TIMELINE

Board Approval: April 7th, 2026

COMMBUYS Posting: April 10th, 2026

Goods & Services Publication: April 13th, 2026

Pre-Proposal Meeting: April 21st, 2026

Questions Due: April 24th, 2026

Final Addendum Issued: April 29th, 2026

Proposals Due: May 11th, 2026

Proposal Review Period: May 11th–May 22nd, 2026

Interviews: Week of May 25th, 2026

Selection Recommendation: Late May 2026

Board Award: Early June 2026

QUESTION DEADLINE

April 24th, 2026

Issuing Agency

Assabet Valley Collaborative

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The government authority in Marlborough, Massachusetts, is seeking a vendor to provide comprehensive IT managed services. The selected provider will deliver technology strategy planning, including vCIO services to develop a long-term strategic IT roadmap, and support for IT policy development and updates.

Core responsibilities include 24x7x365 help desk support across Tier 1–3, management of asset inventory and lifecycle planning, device deployment for PCs, Macs, and Chromebooks, and software licensing management for renewals and compliance. The scope also covers hosting or co-location options, mobile device support with secure provisioning and strategy, and flexible service scalability.

Cybersecurity is a priority, requiring antivirus, anti-phishing, threat protection, managed SOC for security monitoring and response, and internal/external vulnerability testing. Additionally, the provider is expected to support replacement planning, disposal of obsolete assets, and ensure overall IT system and data security.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.