IT Deskside Support Technician Services
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Issue Date: March 11th, 2026
Due Date for Clarifying Questions: March 18th, 2026
Responses to clarifying questions provided: March 20th, 2026
Due Date for Full Proposal: March 25th, 2026
Consultancy work period: March 31st, 2026 to September 29th, 2026
Anticipated Contract Duration: April 8th, 2026 to October 15th, 2026
QUESTION DEADLINE
Issuing Agency
Catholic Relief Services
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The government authority in Maryland is seeking a vendor to provide IT deskside support technician services. Key responsibilities include verifying configuration and troubleshooting, such as confirming successful device enrollment into Intune and Azure AD / Entra ID, along with validating application installations, configuration policies, and device compliance status.
The selected contractor will execute endpoint deployment services, which involves hands-on deployment and lifecycle management of agency-issued Windows and Mac devices. These tasks include physical preparation, onboarding, and registration of devices into Microsoft Autopilot and Apple Business Manager/JAMF as appropriate.
Additionally, the contractor is responsible for Tier II end-user desktop support, addressing common technical issues, and providing functional support for Microsoft 365 applications, including Teams, Outlook, PowerPoint, Word, Excel, Adobe Acrobat, and the Windows operating system. The contract is anticipated to last one year.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.