IT and Enterprise Service Management Solution

Overview

Software, Web & Mobile Development

Red Deer, Alberta, CanadaPosted 15 days agoDeadline: May 19th, 2026

Fit Score

Settle Intelligence

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SUMMARY

Alberta post-secondary institution seeks a three-year IT service management solution with integrated modules, migration capabilities, and tailored service catalogue features.

KEY REQUIREMENTS

Must be a single legal entity
Must have a vendor account with RDP's electronic bidding system at www.merx.com/rdp
Must support SAML based integration with Microsoft Entra
Must ensure data for Production, Test, and Data Backups resides only in Canada
Must provide licensing for a minimum of 20 concurrent or 60 individual users
Must provide tiered pricing estimates for scalability up to 40 concurrent or 120 individual users
Must submit a completed and signed Submission Form (Annex 1)
Must submit pricing in Excel format (Annex 3)

BUDGET

Estimate

$150,000 – $300,000

CONTRACT DURATION

36 months

TIMELINE

Issue Date: April 22nd, 2026

Deadline for Questions: May 13th, 2026

Submission Deadline: May 19th, 2026

Anticipated Initial Ranking: May 26th, 2026

Demonstrations / Interview: June 2nd – June 4th, 2026

Anticipated Deadline for Submission of Best and Final Offers: June 10th, 2026

Anticipated Final Ranking: June 12th, 2026

Anticipated Execution of Agreement: June 30th, 2026

System Configuration & Implementation: July 13th – September 30th, 2026

Go Live Date: September 30th, 2026

QUESTION DEADLINE

May 13th, 2026

Issuing Agency

Red Deer Polytechnic

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

A post-secondary institution in Alberta, Canada is seeking vendors to provide an IT and enterprise service management solution. The solution must include comprehensive modules such as service desk, incident management, change management, problem management, knowledge management, service catalogue, self-service portal, configuration management database, SLA management, and reporting & analytics. The system must support single sign-on integration with Microsoft Entra and enable seamless data migration from the current Service Management system. Integration with Call Center and ERP systems is required.

The proposed solution should allow the creation and maintenance of service catalogues for various departments, including features like detailed service descriptions, service levels, service bundles, and role-based views tailored to students, employees, or IT personnel. Comprehensive training and role-specific documentation must be provided for users. The contract will be for a period of three years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.