Investigative Case Management Solution

The State of Oklahoma is seeking a qualified vendor to deliver a comprehensive investigative case management solution. This system must feature an intuitive user interface with tutorials and streamlined navigation, ensuring accessibility across various devices, including robust mobile support. Key requirements include QR code integration for rapid incident reporting, multi-language support, and a hotline for incident submissions with continuous 24/7/365 live phone coverage. Additionally, the solution needs a customizable web intake site, support for at least 15 configurable intake questions, and the assignment of unique case or report numbers for effective tracking.

Customer branding options are required, allowing personalized logos, greetings, menu prompts, and messaging, as well as the ability to generate and modify graphics. Security will be managed through role-based access for users. The system must also provide tools for modifying case components, managing historical data with attachments, and extracting or printing reports. Key analytical features include ad hoc queries, pivot reporting, and automated case assignment and routing. The solution may be deployed via cloud-based or hybrid models and should include API support for system integrations and single sign-on (SSO) compatibility.

Vendors should outline their testing and quality assurance approach, details on go-live support, transition planning, and an estimated implementation timeline with significant project milestones. A description of the customer support model, service hours, response time commitments, and service level agreements (SLAs) must also be included. Interested vendors should note that all questions concerning this opportunity must be submitted by February 03, 2026.