Interactive Voice Response System
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
DESCRIPTION
A qualified vendor is sought to provide an Interactive Voice Response (IVR) system designed to manage and disseminate gaming results efficiently and securely. The required solution must include a web-based input form, allowing authorized staff to enter winning numbers for various games, with provisions for system segregation as mandated.
The IVR system should feature automated data synchronization, enabling the automatic retrieval of winning numbers from a central gaming system through secure API integration. The platform must support multi-channel updates, ensuring that winning numbers are consistently and simultaneously published across the IVR, website, mobile application, and SMS services.
Additionally, the system should include advanced voice prompt management functionality, with capabilities for dynamic generation of new number recordings using AI-generated text-to-speech or pre-recorded audio files. Comprehensive audit logging is required, recording every update with timestamps, user credentials, and approval status for full traceability and verification.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.