Interactive Voice Response Platform
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Issue Date: April 8th, 2026
Proposal Due Date: April 29th, 2026
Work Start Date: May 6th, 2026
Work End Date: May 7th, 2028
Issuing Agency
Maryland Aviation Administration
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The requested services involve providing and supporting an interactive voice response (IVR) platform with robust, web-based support. The awarded vendor must offer unlimited 24x7x365 internet access to a secure web-based project maintenance website, granting the agency access to problem tracking, project meeting minutes, software release information, hardware or software configurations, all current IVR scripts, and detailed system descriptions.
Service level support is required for both hardware and software, including preventative maintenance for IVR port hardware and replacement of IVR hardware as needed. The scope includes support for IVR applications, including FIDS database download/processing, NEC SV9500 PBX–IVR interface (T–1 and/or VoIP), and airline interface integration. Additionally, the vendor must provide configuration and support for database servers, specifically supporting Windows 2016 server environments, and maintain the Communicator IVR system interface (4 ports hardware or software), IVR TDD (FIDS), and related integration. The agreement also covers up to eight (8) IVR script changes per maintenance year.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.