Integrated Eligibility System Maintenance and Operations Services

Vendor Question Deadline: April 24th, 2026

Bid Opening Date: June 16th, 2026

The selected vendor will be responsible for the maintenance and operations (M&O) of the Integrated Eligibility System (IES) in West Virginia. This engagement involves ensuring high system availability, maintaining data integrity, and delivering a seamless end-user experience across various modules and portals that support agency staff and the public.

Responsibilities include providing comprehensive technical support, implementing system updates, and troubleshooting complex issues to ensure minimal downtime and robust performance. The vendor will also address ongoing demands for scalability, allowing integration of additional modules and functionalities to accommodate new programs or regulatory changes. Enhanced data governance and improved reporting capabilities are key expectations, ensuring regulatory compliance and a higher standard of data accuracy.

The scope further encompasses modernization efforts, process automation, project and documentation management, operational efficiency improvements, and continuous system optimization. Attention to streamlined workflows, accessibility, and usability for both internal and public users is prioritized. Effective transition management and a proactive approach to process improvements are essential for sustained operational success.