Information Technology System Management, Maintenance, and Deployment Services

Overview

IT Support, Hardware & Networking

Springfield, Illinois, United StatesPosted 20 days agoDeadline: May 15th, 2026

Fit Score

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SUMMARY

Springfield, Illinois is seeking a vendor for a three-year contract covering IT system management, maintenance, hardware and software upgrades, security, and support services.

KEY REQUIREMENTS

Must be a qualified, licensed, and insured entity
Must demonstrate expertise, proficiency, and certification in required disciplines
Must have MCSE, A+, Security+, Microsoft 365, McAfee, and HP certifications
Must provide a technician on-site one day per week
Must respond to emergency service calls within 2 hours
Must submit 1 original and 3 copies of the proposal
Must provide proof of industrial, general liability, professional liability, and automobile insurance
Must have a business license allowing the entity to provide such services

BUDGET

Estimate

$150,000 – $300,000

CONTRACT DURATION

36 months

TIMELINE

Pre-proposal conference: May 6th, 2026

Deadline to submit a question: May 11th, 2026

Proposal submission deadline: May 15th, 2026

QUESTION DEADLINE

May 11th, 2026

Issuing Agency

Springfield Housing Authority

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DESCRIPTION

The government authority in Springfield, Illinois is seeking a vendor to provide comprehensive management, maintenance, and deployment services for its information technology systems. Scope includes troubleshooting and resolution for hardware issues involving computers, servers, workstations, and network systems, as well as hardware support and repair. Vendors will be responsible for configuring and deploying software and hardware patches, updates, and upgrades across a variety of devices including servers, workstations, network systems, licensed software under vendor support contracts, printers, and peripheral equipment.

Additional responsibilities encompass general server maintenance beyond routine patching, tracking installed software to ensure licensing compliance, and assisting in establishing hardware and software standards for procurement and support. The selected vendor must also evaluate, specify, and recommend software, hardware products, and services aligned with operational needs, maintain virus and malware protection for all devices and data (both onsite and in cloud storage), and perform troubleshooting for cabling and connection issues. Assistance in programming iPhones' IT portion is also required. The contract will run for three years, and key dates include a pre-bid meeting on May 6, 2026 and submission of questions by May 11, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.