Information Technology Services

Overview

IT Support, Hardware & Networking

Artesia, New Mexico, United StatesPosted 6 days agoDeadline: May 28th, 2026

Fit Score

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SUMMARY

The government authority in Artesia, New Mexico is seeking a vendor to deliver comprehensive IT services, covering systems administration, cybersecurity, cloud/email, and end-user support on a one-year contract.

KEY REQUIREMENTS

Must have a minimum of three years of experience providing IT support services to municipalities or comparable organizations.
Must hold or obtain FBI clearance and comply with Criminal Justice Information Services standards.
Must provide proof of insurance including general liability, workers' compensation, professional liability, and cyber liability.
Must have qualified personnel with relevant certifications such as Microsoft, Cisco, CompTIA, or VoIP.
Must be able to provide both remote and on-site support during business hours and after-hours emergency response.
Must submit a signed Bid Cover Page, Cost Response Form, Campaign Contribution Disclosure Form, and Bid Submission Checklist.
Must provide at least three references demonstrating relevant experience or reliability.

BUDGET

Estimate

$50,000 – $150,000

TIMELINE

Acknowledgment of Receipt Form due by May 12th, 2026.

Deadline to submit written questions is May 12th, 2026.

Responses to written questions distributed by May 14th, 2026.

Bid opening on May 28th, 2026, at 10:00 a.m.

QUESTION DEADLINE

May 12th, 2026

Issuing Agency

City Of Artesia

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The government authority located in Artesia, New Mexico seeks an experienced vendor to provide comprehensive information technology services. The selected provider will assist with end-user support, network and server administration, cybersecurity, cloud and email services, as well as repair and upgrade fiber infrastructure. Responsibilities also include maintenance of agency phone systems.

Key duties include installation and configuration of new hardware and software, inventory and asset management, and design and administration of secure LAN and WAN networks. The vendor will maintain backup and recovery processes, manage camera and key card access control systems, and provide help desk support for hardware, software, and user access issues. Ongoing support for firewalls, switches, wireless networks, Active Directory, and backups is also required. Additionally, the scope covers administration of Microsoft 365, email security, and maintaining VoIP phone systems with compliance standards. The provider must also keep network and phone diagrams, equipment inventories, and generate quarterly service reports.

The contract period is one year, with all vendor questions due by May 12, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.