Information Technology Outsourcing Services

Overview

IT Support, Hardware & Networking

Allentown, Pennsylvania, United StatesPosted 21 days agoDeadline: May 4th, 2026

Fit Score

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SUMMARY

Seeking a vendor for comprehensive IT outsourcing, including onsite staffing, infrastructure management, technical support, and cyber security assessment for Allentown's government authority.

KEY REQUIREMENTS

Must provide a full-time onsite IT specialist with at least 3 years of experience
Must have 24-hour support capability
Must be able to support Microsoft Windows 11 Professional and Office 365
Must have experience with Hyper-V, Active Directory, and Microsoft 365/Azure
Must have experience with Fortinet network infrastructure
Must have experience with Mitel IP phone systems
Must be able to provide annual security training to staff
Must be able to perform annual security policy reviews and recommendations
Must have a valid SAM number and DUNS number

BUDGET

Estimate

$75,000 – $150,000

CONTRACT DURATION

12 months

TIMELINE

Issued: April 6th, 2026

Deadline for questions: April 20th, 2026

Deadline for submission: May 4th, 2026

Contract period: July 1st, 2026 – June 30th, 2027

QUESTION DEADLINE

April 20th, 2026

Issuing Agency

Workforce Board Lehigh Valley

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The government authority in Allentown, Pennsylvania is seeking a vendor to provide comprehensive information technology outsourcing services. The scope includes management and support of IT infrastructure and applications, technical support, and staffing of a full-time onsite IT Specialist with a minimum of three years' experience.

Responsibilities encompass support for the organization's network, internet, email, IP phone system, desktop computers, cyber security risk assessment, network security, and application management. The vendor will also assist with transitioning to a cloud-based phone system. The network infrastructure consists of fiber optic and gigabit copper ethernet connections, category 6 cabling, Fortinet Wi-Fi 6 access points, Mitel IP phone system, and standard server/computer access.

Vendors are expected to provide both onsite and remote support, ensuring robust IT operations and security for the authority.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.