Information Technology Managed Services

Overview

IT Support, Hardware & Networking

Hidden Hills, California, United StatesPosted 16 days agoDeadline: May 18th, 2026

Fit Score

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SUMMARY

California government seeks a provider for IT managed services, including systems monitoring, cybersecurity, Microsoft 365, cloud administration, and disaster recovery.

KEY REQUIREMENTS

Must be a qualified and experienced IT firm
Must provide comprehensive managed IT services
Must maintain Commercial General Liability insurance of $1,000,000 per occurrence / $2,000,000 aggregate
Must maintain Professional Liability (Errors & Omissions) insurance of $2,000,000 per claim and in the aggregate
Must maintain Automobile Liability insurance of $1,000,000 combined single limit
Must maintain Workers’ Compensation insurance as required by the State of California
Must provide at least two to three professional references from comparable engagements
Must submit proposal in PDF format
Must have no conflict of interest with the City of Hidden Hills

BUDGET

Estimate

$30,000 – $60,000

TIMELINE

City Council Authorization of RFP Release: April 20th, 2026

RFP Release Date: April 21st, 2026

Questions / Clarifications Deadline: May 5th, 2026

City Response to Questions Issued: May 6th, 2026

Proposal Submission Deadline: May 18th, 2026

Proposal Review and Scoring by Staff: May 18th – May 22nd, 2026

Award Notification: Week of May 25th, 2026

Contract Negotiation and Execution: Week of May 25th, 2026

City Council Award Contract: June 8th, 2026

Managed IT Services Transition Begins: July 1st, 2026

QUESTION DEADLINE

May 5th, 2026

Issuing Agency

City Of Hidden Hills

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The government authority located in California is seeking a vendor to provide comprehensive information technology (IT) managed services. The scope of work includes network and systems monitoring and management, covering servers, network infrastructure, and SharePoint administration. Vendors will also be responsible for Microsoft 365 tenant administration, licensing management for all covered users, and cloud-based SaaS backup and data protection with defined backup frequency, retention, and recovery capabilities.

Cybersecurity is a significant component, with requirements that include 24/7 security operations center monitoring, firewall management with advanced threat protection, and centralized email security. The vendor must provide emergency after-hours and holiday support for non-critical issues, prioritizing remote support before on-site technician dispatch. Additionally, the provider must document and maintain an up-to-date inventory of the managed IT environment, and ensure robust backup and disaster recovery systems, including frequent backups with continuous or near-real-time data capture.

Cloud services will include management of Microsoft Azure and other consumption-based cloud services, billed separately based on actual usage. The contract period for these services is one year, with questions due by May 5, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.