Information Technology Managed Services

Overview

IT Support, Hardware & Networking

Little Rock, Arkansas, United StatesPosted about 1 month agoDeadline: April 30th, 2026

Fit Score

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SUMMARY

Government authority in Little Rock, Arkansas is seeking a provider for comprehensive IT managed services including help desk, user provisioning, maintenance, cybersecurity, and Microsoft 365/cloud services management. The contract duration is three years.

KEY REQUIREMENTS

Must maintain a staffed, physical office or operations center within a one-hour normal driving distance of 1 Commerce Way, Suite 602, Little Rock, AR 72202
Must be able to deploy a qualified technician on-site within two hours of a request during normal business hours
Minimum five continuous years of operation as a Managed Services Provider
Must have at least three active client engagements of comparable size (50–250 users) in Arkansas or an adjacent state
Must hold Microsoft Solutions Partner (Cloud / Modern Work) designation
Must have at least one named technician with Microsoft Certified: Modern Desktop Administrator certification
Must maintain specified insurance coverage including Commercial General Liability, Technology Errors & Omissions, and Cyber Liability
Must pass criminal background screening for all assigned personnel
Must execute a Data Processing Agreement and, if applicable, a Business Associate Agreement

BUDGET

Estimate

$150,000 – $300,000

CONTRACT DURATION

36 months

TIMELINE

RFP Issue Date: April 1st, 2026

Optional Pre-Proposal Site Visit: Week of April 13th, 2026

Deadline for Written Questions: April 30th, 2026

ADFA Issues Written Responses: May 7th, 2026

Proposal Submission Deadline: April 30th, 2026

Anticipated Award Notification: May 22nd, 2026

Anticipated Contract Execution: May 27th, 2026

Anticipated Service Commencement: June 1st, 2026

QUESTION DEADLINE

April 30th, 2026

Issuing Agency

Arkansas Development Finance Authority

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DESCRIPTION

The government authority in Little Rock, Arkansas seeks a qualified vendor to provide comprehensive information technology managed services for a three-year contract. Core support will include IT help desk and end-user support, delivering 24x7x365 Tier 1 and Tier 2 remote assistance via phone, email, and web portal. The selected provider will also conduct scheduled quarterly preventive maintenance visits and maintain an after-hours escalation path for in-person emergency support.

The scope of services comprises new user provisioning, hardware deployment, and management of Microsoft Active Directory/Azure AD accounts, Microsoft 365 licenses, and email creation within one business day of approved requests. The contractor will configure and deliver fully imaged, security-hardened workstations for new employees and ensure management access to an accurate hardware asset inventory. Additional responsibilities include hardware lifecycle management, annual hardware refresh planning, and warranty administration.

Vendors must provide continuous cybersecurity and endpoint protection, including 24x7x365 security event monitoring as well as real-time antivirus, anti-malware, and anti-ransomware protection. The awarded provider will manage Microsoft 365 licensing and Intune for mobile device management, maintain license compliance, advise on M365 optimization, and assist with enforcement of device compliance policies. Ongoing strategic IT planning and advisory services are also expected.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.