Information Technology Managed Service
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Issue Date of RFP: March 26th, 2026
Deadline for Questions: April 9th, 2026
Deadline for Issuing Addenda: April 15th, 2026
Proposal Submission Deadline: May 7th, 2026
Anticipated Execution of Agreement: May 22nd, 2026
QUESTION DEADLINE
Issuing Agency
Town Of Crossfield
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The Town of Crossfield in Alberta, Canada is seeking a vendor to provide comprehensive information technology managed services. The selected provider will be responsible for proactive management and monitoring of the town’s IT infrastructure and endpoints, covering devices such as switches, firewalls, routers, Wi-Fi systems, and other networking equipment as designated by the town.
Services must include a Network Operations Centre (NOC) capable of offering 24/7/365 monitoring for all core network devices and servers. The vendor is expected to deliver incident response and severity-based escalation protocols, with the ability to deploy onsite resources should remote resolution not be possible.
Additionally, the provider must supply access to a ticketing system or client portal where the town can track and manage tickets, review billed hours, and monitor updates or notes. Helpdesk support is required, with clearly defined Service Level Agreements (SLAs) that specify expected response and resolution times.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.