Independent Assessor Program Services
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Issuance of Request for Proposals: April 30th, 2026
Deadline for Submission of Written Questions: May 18th, 2026
Responses to Written Questions Posted by DOH: June 8th, 2026
Deadline for Submission of Proposals: June 24th, 2026
Anticipated Contract Start Date for New Contractor: March 1st, 2027
Anticipated Contract Start Date for Incumbent Contractor: September 1st, 2027
QUESTION DEADLINE
Issuing Agency
New York State Department Of Health
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The government authority in Albany, New York, is seeking a vendor to provide independent assessor program services. Responsibilities include maintaining department-approved policy and procedure documents, as well as developing and updating call scripts to assist staff in responding to callers and processing service requests. The contractor must be capable of quickly disseminating new scripting to staff when changes to the program or system-generated issues arise.
Services will also include offering telephonic support related to appointment scheduling, rescheduling, as well as addressing consumer inquiries and complaints. Additionally, the vendor will conduct community health assessments and medical examinations, utilizing translation services and bilingual nurses as required. Both written and verbal communications must be provided in multiple languages, including but not limited to English, Spanish, Russian, Haitian-Creole, Chinese, Korean, and Bengali, in compliance with state policies and departmental directives.
The contract will cover a period of five years. All questions regarding this RFP must be submitted by May 18, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.