Identity and Access Management Solution
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
RFP Released: March 6th, 2026
Receipt of Written Questions Due: March 13th, 2026
Q & A Posted to Website: March 20th, 2026
Proposals Due: April 1st, 2026
Proposals Evaluated: Week of April 6th, 2026
Interviews/Demo, if Necessary: Week of April 13th, 2026
Selected Firm Notified: Week of April 20th, 2026
SAWS Board Approval and Award: May 5th, 2026
Non-Selection Notices E-mailed: Week of April 27th, 2026
Start Work: Upon Award
QUESTION DEADLINE
Issuing Agency
San Antonio Water System
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The organization is seeking a vendor to provide an identity and access management (IAM) solution that integrates seamlessly into its existing portal, eliminating the need to redirect customers to an external, vendor-hosted site for authentication or account management. All customer-facing authentication, registration, and account management interactions must take place within the organization's portal and support comprehensive customization and branding—including logos, colors, messages, and user flows.
The ideal solution is a vendor-supported SaaS IAM platform, built for an embedded, white-labeled approach, and capable of integrating smoothly with existing enterprise systems. It must support portal-native sign-in using UI SDKs/components or APIs, modern authentication protocols such as OIDC/OAuth 2.0 and SAML 2.0, as well as advanced session management features like login/logout, token refresh, and both idle and absolute session timeouts. Additional requirements include support for step-up authentication, passwordless options (e.g., email magic link, passkeys/Web Authn, SMS/voice OTP), and single or multiple session configurations per user.
The solution should offer robust registration and onboarding processes with portal-native interfaces, configurable workflows for self-registration, email/phone verification, and bot protection integration. It should also support flexible account recovery and credential management, including options for password resets, username/email recovery, MFA reset and recovery, account unlock, and configurable password policies with breach detection and policy enforcement. Multi-factor authentication methods such as TOTP (authenticator apps), email OTP, and SMS OTP (with fraud controls) are required.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.