ICT Services for Government Authority
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Questions deadline: July 9th, 2026
Submission deadline: July 16th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
FuturEnergy Ireland
DESCRIPTION
A government authority in Ireland is seeking a vendor to provide comprehensive ICT services. Required services include Service Desk and Remote Desktop support in a Windows environment, managed endpoint patching for both feature and security updates, and support for corporate mobile devices such as Samsung and Apple. The vendor must also provide 48-hour break/fix support for endpoints, covering time from incident reporting to replacement delivery.
Responsibilities extend to M365 backups of all historical and live data, anti-virus monitoring with alerting and remediation, and support, monitoring, remediation, and reporting related to the Microsoft Defender Suite. The vendor will be expected to process new starter and leaver requests, conduct quarterly infrastructure assessments against recognized security standards, and deliver quarterly service delivery reports.
Additional deliverables include involvement in development projects for new technologies, services, and solutions, as well as support for 3rd party systems, including CodeTwo, Zoho, and ArcGIS.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 16, 2026. Questions must be submitted by July 9, 2026.
- Who issued this RFP?
- It was issued by FuturEnergy Ireland. The work is located in Ireland.
- Who is a good fit for this opportunity?
- Demonstrated expertise in ICT managed services for public sector clients
- Proficiency with Windows desktop environments, M365, and relevant security tools
- Capability to support both Samsung and Apple corporate mobile devices
- Experience with CodeTwo, Zoho, and ArcGIS support
- Ability to meet rapid incident response and endpoint replacement requirements
- Proven track record with infrastructure assessments and IT service reporting
Analysis generated by Settle AI from the source RFP.
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