Healthcare Facility Management Information System Maintenance and Operations Service

Overview

Business Systems (ERP, CRM & POS)

Kapolei, Hawaii, United StatesPosted 22 days agoDeadline: May 15th, 2026

Fit Score

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SUMMARY

Seeking a vendor for five-year maintenance and operational support for the Healthcare Facility Management Information System, including system upkeep, incident management, and service desk operations.

KEY REQUIREMENTS

Must be based on Oahu
Must have experience providing maintenance and operational support for enterprise-scale, cloud-based applications built on VizPlatform
Must have experience supporting systems hosted in Amazon Web Services (AWS) or comparable cloud platforms
Must have an existing account with AWS
Must maintain a valid Certificate of Vendor Compliance (CVC) through Hawaii Compliance Express
Must be properly registered to do business in the State of Hawaii
Must possess expertise in application monitoring, incident management, DevOps, and cybersecurity best practices
Must be able to meet defined SLAs for system availability and support responsiveness

BUDGET

Verified

$150,000

CONTRACT DURATION

60 months

TIMELINE

Release of Request for Proposals: April 15th, 2026

Pre-proposal Conference: April 29th, 2026

Due date to Submit Questions: April 28th, 2026

State's Response to Questions: May 4th, 2026

Proposals Due date/time: May 15th, 2026

Proposal Evaluations: May 18th, 2026 – May 29th, 2026

Notice of Award: June 5th, 2026

Contract Start Date: June 1st, 2026

QUESTION DEADLINE

April 28th, 2026

Issuing Agency

Department of Health

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization seeks a vendor to provide maintenance and operations services for its Healthcare Facility Management Information System (HFMIS) application, built on VizPlatform. The scope includes comprehensive system maintenance, operational support, and incident management to ensure the availability, performance, and compliance of the HFMIS application and its associated infrastructure, databases, integrations, and security components.

The selected vendor will deliver continuous monitoring, administration, patching, and upkeep of all system elements, as well as security management. A structured, tiered support process must be provided for logging, tracking, prioritizing, escalating, and resolving system issues according to defined service levels and business impact. Day-to-day service desk operations, incident and service request management, system administration, and coordination activities are required to maintain reliable and efficient system operations.

A pre-bid meeting will be held, and the contract period is planned for five years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.