Genesys Cloud Maintenance and Support Services
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateTIMELINE
Bid Posting Date: April 14th, 2026
Question Deadline: May 6th, 2026
Bid Due Date: May 28th, 2026
QUESTION DEADLINE
Issuing Agency
Foothill/Eastern Transportation Corridor Agency and the San Joaquin Hills Transportation Corridor Agency
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
This RFP seeks a qualified vendor to provide maintenance and support services for the Genesys cloud contact center platform. The selected firm will be responsible for managing and maintaining the platform used by the contact center, ensuring smooth operations and continuous functionality.
Key responsibilities include subscription management, alert management, incident management and resolution, level 1 support, account management, change management, and handling moves/adds/changes as well as overall system maintenance. The contract period will be for one year, with all questions regarding the RFP to be submitted by May 6, 2026.
Vendors are expected to have experience managing enterprise cloud-based contact center solutions and providing high-quality support and system management services.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.