Genesys Cloud Annual Renewal System
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
DESCRIPTION
The State of California is seeking a vendor to provide the annual renewal of its Genesys Cloud system. The selected contractor will deliver comprehensive help desk and IT support services, assisting with troubleshooting and resolution of any system issues or user inquiries that are escalated.
The vendor must offer accessible support channels, including a dedicated phone line, email, and web portal to facilitate the reporting, documentation, management, and monitoring of issues, with the ability to track support tickets efficiently. Additionally, the contractor will be responsible for providing tools to log and track changes across applications, databases, and operating systems, ensuring effective change management.
Physical and environmental security measures are required to protect all information systems and media managed under this contract. The initial contract will have a one-year term.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.