Fiber Optic Internet and VOIP Phone Customer Services

Mandatory Pre-Bid Conference: March 31st, 2026 at 10:00 AM EST

Cutoff date for questions: April 3rd, 2026 at 4:00 PM EST

Sealed submissions due: April 9th, 2026 at 1:00 PM EST

Bids opened: April 9th, 2026 at 1:30 PM EST

Contract award: Within 90 days after bid opening (July 8th, 2026), extendable by 45 days (August 22nd, 2026)

The government authority located in South Hadley, Massachusetts is seeking a vendor to provide fiber optic internet and Voice over Internet Protocol (VOIP) phone customer services. As these services are critical utilities, the vendor will be responsible for ensuring reliable internet and phone connectivity for customers.

The scope includes supporting the agency's Network Engineer during outages, providing rapid emergency outside plant maintenance for fiber breaks, and performing both aerial and underground repair work. The vendor must conduct optical diagnostic testing using a calibrated optical power meter at various network points, including the Fiber Distribution Center (FDC), Network Interface Device (NID), Optical Network Terminal (ONT), and intermediate splice points. Aerial fiber work on utility poles will require the use of a bucket truck.

The contractor will provide and install Calix-brand ONTs and routers inside customer premises, connecting the drop fiber from the NID and delivering both Wi-Fi and wired services to customer devices such as televisions, computers, and voice adapters. The contract is for a one-year term. There is a mandatory pre-bid meeting scheduled for March 31, 2026.