Fare Revenue System Modernization Strategy and Policy Study Services
Overview
Fit Score
Settle Intelligence
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SUMMARY
DESCRIPTION
A government authority in Washington, DC is seeking a vendor to provide services focused on the modernization of its fare revenue system. The objective is to develop a comprehensive strategy and policy framework that will enhance the fare payment experience, making it more frictionless for customers while ensuring the underlying system is agile and responsive to evolving purchasing behaviors.
Key tasks include analyzing the current fare payment system, formulating actionable technology upgrade plans, and ensuring the inclusion of operators and transit modes not currently integrated into the system. The selected vendor will be responsible for recommending new technologies such as the integration of artificial intelligence, advanced payment platforms (including Zelle, Venmo, and PayPal), and mobile ticketing solutions. Additionally, there is a focus on modernizing the back-office fare system using open architecture and APIs to facilitate system integration and enable scalability for future needs.
The strategy must align with broader policy objectives, enhance operational efficiency, and deliver a superior customer experience. The contract term will be one year, and prospective vendors should be prepared to work within defined timelines for inquiries and pre-proposal activities.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.