Fare Inspector Ambassador Program Services

Overview

Public Safety, Security & Fire

Charlotte, North Carolina, United StatesPosted 10 days agoDeadline: May 19th, 2026

Fit Score

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SUMMARY

Charlotte is seeking a provider for its Fare Inspector Ambassador Program to ensure thorough fare inspections, rider support, and robust data collection across CATS vehicles and facilities.

KEY REQUIREMENTS

BUDGET

Estimate

$450,000 – $900,000

CONTRACT DURATION

36 months

TIMELINE

April 27th, 2026: Issuance of RFP.

May 6th, 2026: Submission of written questions prior to pre-proposal conference.

May 7th, 2026: Non-mandatory pre-proposal conference.

May 12th, 2026: Submission of questions after the pre-proposal conference.

May 14th, 2026: Responses to questions provided to companies.

May 19th, 2026: Proposal submission deadline.

June 22nd, 2026: Contract award by council.

July 1st, 2026: Services commence.

QUESTION DEADLINE

May 12th, 2026

Issuing Agency

City Of Charlotte

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The selected vendor will deliver comprehensive fare inspector ambassador program services to ensure effective and visible fare inspection coverage across designated vehicles and facilities of the Charlotte Area Transit System (CATS), such as train platforms and transit centers. The program focuses on educating riders about fare requirements and encouraging compliance through professional, non-escalatory engagement, while reducing fare evasion through systematic inspection operations.

Ambassadors will serve as uniformed representatives who provide basic wayfinding and system information, assist riders with fare machines and mobile ticketing, and direct individuals to appropriate customer service resources as needed. The service includes accurate, real-time or near-real-time operational data recording related to inspections, fare compliance, incidents, and interactions, with secure storage and role-based access for data management. This initiative aims to enhance rider confidence, improve safety, and support system planning with comprehensive performance data.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.