Enterprise Technical and Epic Implementation Support Services

Overview

IT Support, Hardware & Networking

Kingston, New York, United States; Poughkeepsie, New York, United States; Valhalla, New York, United States; Warwick, New York, United States; Suffern, New York, United States; Port Jervis, New York, United States; Margaretville, New York, United StatesPosted about 2 months agoDeadline: March 30th, 2026

Fit Score

Settle Intelligence

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SUMMARY

The government in Valhalla, New York seeks a vendor to provide comprehensive technical and Epic implementation support services, covering a wide range of ITSM, operational, and compliance activities.

KEY REQUIREMENTS

Provide enterprise technical services
Provide Epic implementation support
Comply with WMCHealth's procurement policy
Comply with all federal, state, and local laws, policies, orders, rules and regulations
Provide comprehensive, standardized, and scalable technical services across the WMCHealth Network
Provide comprehensive Epic Implementation Services to support planning, build, activation, and post-go-live optimization

BUDGET

Estimate

$400,000 – $800,000

CONTRACT DURATION

12 months

TIMELINE

RFP Release: March 9th, 2026

Letter of Intent: March 12th, 2026

Questions and Requests for Clarification Due: March 18th, 2026

Questions and Answers Distributed: March 25th, 2026

Proposal Due Date: March 30th, 2026

QUESTION DEADLINE

March 18th, 2026

Issuing Agency

Westchester County Health Care Corporation

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The government authority located in Valhalla, New York is seeking vendors to provide comprehensive, standardized, and scalable enterprise technical and Epic implementation support services. The selected provider will deliver technical services spanning incident, problem, and release management, application performance monitoring, configuration and lifecycle management, enhancement intake and prioritization, and minor development and configuration changes.

Responsibilities will include testing and deployment coordination, centralized ticket intake, clinical and technical troubleshooting, escalation management, device provisioning and lifecycle management, and remote support services. Vendors are expected to support server, storage, and database operations, network operations and monitoring, as well as disaster recovery and security monitoring coordination. Compliance support and integration with ServiceNow, SailPoint, Logic Monitor, and similar ITSM tools are required, alongside monitoring services, contact centre integration, privileged access management (PAM), and identity governance and administration (IGA).

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.