Enterprise Service Management Solution and Associated Services
Overview
Fit Score
Settle Intelligence
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SUMMARY
DESCRIPTION
An organization in Ireland is inviting proposals from vendors to provide an enterprise service management (ESM) solution and associated services. This opportunity is structured into multiple lots, each focused on a specific ESM solution type. Vendors may apply for consideration in one or more lots corresponding to solutions such as Freshworks, Ivanti, Jira, ManageEngine, ServiceNow, TOPdesk, Zendesk, or any equivalent ESM solution.
Each lot encompasses a range of services, including modules for IT service management (ITSM), modules for services beyond IT delivery (ESM), as well as ad hoc professional and related support services. This procurement initiative aims to cover all aspects of enterprise service management across various solution platforms.
Vendors seeking to participate should note that all queries regarding this opportunity must be submitted by December 19, 2025.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.