Enterprise Service Management Solution

Alberta, Canada is seeking proposals for a comprehensive enterprise service management (ESM) solution designed to modernize and unify service delivery across multiple departments. The selected solution will serve departments such as information technology services, facilities management, human resources, marketing & communications, as well as finance and procurement. The objective is to implement an ESM platform that enables efficient collaboration between both current and future participating departments and campuses.

The ideal platform will support automation and standardization of workflows, enhancing efficiency and consistency across the organization. Key requirements include improved service delivery visibility, real-time reporting, analytics for data-driven decisions, and intuitive user experiences featuring role-based dashboards. Support for low-code or no-code automation, open RESTful APIs for real-time data exchange, and pre-built connectors to major enterprise platforms are also essential. Compatibility with various cloud, browser, and mobile infrastructure is required, ensuring adherence to current technical standards. Interested vendors should note that all questions regarding this opportunity must be submitted by January 29, 2026.