Enterprise Resource Planning Modernization Services

North Carolina is seeking a vendor to modernize its ERP system covering core finance, payroll, and asset management processes.

ERP software suite with functionalities in Finance, Budget and Planning, and Human Capital Management (HCM)
Modernized ERP solution that enhances CoR's mission-critical business
Qualified ERP software platform with demonstrated success supporting local governments similar in size and scope to Raleigh
New, modern cloud ERP solution
Standardize business processes and further improve business operations
Improve service to stakeholders
Increase productivity
Enhance user experience
Increase automation
Improve data quality
Empower people
Enable data-driven decision making
Increase agility and operational efficiency
Reduce technical debt
Optimize technology
Support general accounting, treasury/cash, procurement, accounts payable and receivable, fixed assets, general ledger, financial reporting, payroll/pension, and grants management
Support administration of Human Resources (HR), talent acquisition, total awards, HR service delivery, workforce performance, workforce compliance and guidance, and employee relations
Support strategic sourcing, purchase of goods and services, vendor relationships, solicitations, supplier contracts, and inventory management
Built on a modern, scalable cloud infrastructure ensuring high availability, reliability, and security
Integration with existing enterprise content management (ECM) systems
Comprehensive system administration tools including user access controls, system performance monitoring, and administrative delegation
System flexibility for scalable expansions, workflow customizations, and seamless integration with other enterprise systems
Advanced reporting and analytics tools for data-driven decision-making, predictive modeling, and performance evaluation
Accessibility features compliant with State Accessibility Standards, including multi-language support, assistive technologies, and user-friendly interfaces
Self-service capabilities for end users with minimal IT intervention
Continuous system upgrades and patch management
Effective access management including Role-based Access Control (RBAC), Multi-Factor Authentication (MFA), Principle of Least Privilege, Segregation of Duties (SoD), Data Encryption, Audit Trails and Logging, Automated Patching, and Data Sovereignty
Scalable architecture to handle high user loads and support elasticity
Detailed audit logs for all user activities, stored securely and tamper evident
Highly configurable workflows, user roles, access permissions, and regulatory compliance updates
Support for customization of the user interface and creation of custom fields and data types
Support manual and automated data import and export in various formats (CSV, XML, JSON)
Data validation upon entry, encryption (at rest and in transit), regular backups, and data recovery tools
Support data conversion from legacy systems including mapping, transformation, and verification
Efficient data storage and archiving capabilities for large volumes of data, with automated archiving and configurable retention policies
Support integration with other systems and applications via APIs and web services, including real-time integration
Out-of-the-box reporting functionality including dashboards, analytics, and standardized reports
Comprehensive system administration tools for user management, system configuration, and performance monitoring
Designed to handle high volumes of data and user activity without significant performance degradation
Flexible to adapt to changing business requirements, add new features, and customize workflows
Built on a modern technology platform supporting industry-standard technologies and cloud-based infrastructure
Intuitive and user-friendly interface with multi-language support and accessibility for disabilities
Provide native or third-party tools for content management capabilities

$15,000,000 – $40,000,000

RFP Date: March 2nd, 2026

Pre-Proposal Virtual Meeting (Optional): March 11th, 2026 at 1:00 PM EST

Deadline for Written Questions: March 18th, 2026, by 4:00 PM EST

City Response to Questions (anticipated): March 25th, 2026

Proposal Due Date and Time: April 20th, 2026, at 3:00 PM EST

Vendor Interviews/Demonstrations – In-Person (tentative): June 1st-12th, 2026

Product Demonstrations (for finalists) (tentative): June 1st-12th, 2026, 2 days per vendor

Selection Announced (tentative): September 2026

City of Raleigh

Organization overview and procurement intelligence available on paid plans.

The organization seeks a qualified vendor to provide enterprise resource planning (ERP) modernization services. The scope includes managing the details behind entries in the general ledger for accounting, handling billing and accounts receivable, overseeing treasury or cash management, managing accounts payable, and facilitating finance service delivery. Additional services include supporting finance relations and requests, managing fixed assets, and processing payroll and pension.

All questions regarding the RFP must be submitted by March 18, 2026. The contract will last for one year, and a pre-bid meeting is scheduled for March 11, 2026.

Enterprise Resource Planning Modernization Services

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