Enterprise Resource Planning (ERP) Managed Support and Maintenance Services

Overview

Business Systems (ERP, CRM & POS)

Saskatoon, Saskatchewan, CanadaPosted 13 days agoDeadline: May 29th, 2026

Fit Score

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SUMMARY

Seeking a provider for managed support and maintenance of an Oracle Fusion Cloud ERP system, including 24/7 incident response and full operational support for associated Oracle applications.

KEY REQUIREMENTS

Must have a registered home office in Canada
Must have a minimum of five years of experience providing managed support and maintenance services within Canada
Must have demonstrated technical expertise with Oracle Fusion Cloud
Must have at least five years of experience supporting and implementing integrations in a Canadian environment with external systems
Must be registered or commit to becoming registered with the Saskatchewan Liquor and Gaming Commission
Must maintain comprehensive general liability insurance of at least $2,000,000
Must maintain errors and omissions insurance of at least $2,000,000 per claim

BUDGET

Estimate

$250,000 – $500,000

CONTRACT DURATION

24 months

TIMELINE

RFP Release: April 24th, 2026

Question Close: May 15th, 2026

Closing Date and Time: May 29th, 2026

Interview/Presentation: Week of June 22nd, 2026

QUESTION DEADLINE

May 15th, 2026

Issuing Agency

Saskatchewan Indian Gaming Authority

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DESCRIPTION

An organization is seeking vendors to provide managed support and maintenance services for its Oracle Fusion Cloud ERP system. The scope includes operational support and maintenance to ensure continuity, stability, and reliable performance across essential Oracle applications, including enterprise resource planning, human capital management, and related modules.

Areas of responsibility include configuration, system customization, system administration, regular maintenance, and timely incident resolution. Vendors are expected to manage upgrades, troubleshoot system and performance issues, handle third-party integrations, maintain data integrity, and offer AI implementation and model tuning support as needed. The selected vendor will also provide incident management and help desk services to address all issues with the Oracle Fusion platform—including those involving Oracle Cloud Infrastructure (OCI), Enterprise Performance Management (EPM), and Oracle Integration Cloud (OIC) environments—in an effective and timely manner.

Continuous 24/7 support for critical incidents and system outages outside of core business hours is required to ensure uninterrupted system availability.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.