Enterprise Digital Government Enablement Platform

Request for information regarding solutions for a digital government enablement platform, focused on SaaS, low code/no code, and centralized lifecycle management for New Jersey.

Demonstrate expertise in managing agile software development lifecycle for projects exceeding $1 million, including production delivery and post-delivery support.
Possess product management experience accountable for delivery for at least 7-10 software professionals for over one year.
Show proven success in delivering digital products.
Exhibit knowledge and use of modern software development and DevOps tools, including GitHub and cloud-based DevOps pipelines.
Serve as a Chief Architect or Senior Engineer on a production system within a Cloud Service Provider (CSP) Vendor Cloud.
Demonstrate success in implementing and/or maintaining customer support workflows, including new release communications, bug fixes, and support requests.
Provide demonstrated release/delivery management experience on large-scale deployments for at least five years.
Show expertise in user-focused designs and workflows based on complex data models, leveraging Human-Centered Design (HCD) market analysis, customer feedback, requirements, and user research analytics.
Possess expertise in designing mock-ups, click-through prototypes, and identifying streamlined User Interface (UI) opportunities, incorporating emerging technology trends.
Demonstrate expertise in developing high-level requirements, conceptual diagrams, and visual interface designs, as well as creating key design deliverables specific to each product.
Have expertise with UI strategy and iterations with a focus on HCD for at least seven years.
Exhibit expertise with usability engineering strategy and at least five years of relevant User Experience (UX) software experience, including certifications.
Demonstrate expertise in establishing and maintaining the vision of the overall user experience across all creative disciplines.
Possess the ability to assess, select, manage, and implement enterprise application components across multiple platforms.
Lead enterprise application integration efforts and oversee the validation of associated work products.
Conduct workflow analysis, technology assessments, and business-related studies to define business case plans and architecture strategies.
Provide guidance and strategy for the adoption of new technology products and processes, optimizing developer, customer, and end-user experience.
Ensure effective communication and coordination of activities between all teams, external and internal clients, and contract stakeholders.
Design, implement, and maintain Artificial Intelligence (AI) capabilities, including AI-assisted development, automation, and decision-support solutions, ensuring alignment with business objectives and operational baselines.
Design, develop, deploy, and maintain scalable machine learning models and pipelines that support enterprise mission objectives and operational baselines.
Assess, design, and oversee secure enterprise AI architectures that integrate seamlessly into the organization’s operational and functional baseline.
Provide expertise in group facilitation, interviewing, training, and knowledge transfer.
Possess at least 10 years of experience acting as an Executive Level Advisor and Senior Functional Leader to apply process improvement and re-engineering methodologies.
Support a minimum of 75 concurrent Low-Code/No-Code (LCNC) projects/products and 75,000 end users for new development and enhancements.
Demonstrate operational expertise with concurrent linear and iterative delivery frameworks to achieve high delivery confidence for large-scale enterprise solutions.
Implement an enterprise-wide automation framework and continuous improvement program to reduce manual interventions by at least 60%.
Simultaneously staff and manage multiple concurrent Scrum teams (minimum of 200 teams) across different task areas or product lines throughout the full lifecycle.
Comply with VA Enterprise Architecture (EA), VA Technical Reference Model (TRM), Zero Trust – VA Critical Security Controls, Federal Identity, Credential, and Access Management (FICAM), Internet Protocol Version 6 (IPv6), Trusted Internet Connection (TIC), Standard Computer Configuration, Veteran Focused Integration Process (VIP), Product Line Management (PLM), Process Asset Library (PAL), Authoritative Data Sources, and Social Security Number (SSN) Reduction requirements.
Adhere to all VA security and privacy requirements, including FISMA, FIPS, HIPAA, and Section 508.
Provide surge capacity and subject matter expertise for LCNC system integrations, rapid prototyping, complex troubleshooting, specialized configuration, and cross-platform interoperability.
Build, configure, and deploy LCNC applications and workflows beyond the original scope of deliverables.
Design and implement custom integrations between LCNC platforms and VA enterprise systems.
Provide rapid response engineering for high-priority interoperability issues (e.g., APIs, VAEC, IAM, MVI, Cerner, VA.gov).
Perform root-cause analysis and remediation of critical defects or performance issues.
Provide Tier 2/Tier 3 support requiring advanced platform expertise and SME services for new or emerging use cases.
Conduct ad-hoc workshops or technical training sessions for VA staff.
Provide two-week iterations of capability consisting of one Enhancement/Development Delivery team (minimum of seven Full Time Equivalent (FTE) resources).
Provide Configuration Delivery teams with specified minimum structures (Small, Medium, Large).
Provide Additional Enhancement/Development Delivery teams with specified minimum structures (Small, Medium, Large).
Provide Capability Discovery support services for establishing and refining capability vision, scope, goals, process maps schemas, and requirements.
Provide Data Management and Lifecycle Services, including integration, migration, standardization, quality improvement, processing, storage, maintenance, archive, and provenance.
Provide IT Operations and Maintenance (O&M) support, including Enterprise Security Change Control Board (ESCCB) and Network Security Operations Center (NSOC) coordination, application support, end user management, and Information Technology Infrastructure Library (ITIL) Service Operations (Incident Management, Event Management, Access Management, Request Fulfillment, and Problem Management).
Meet Service Level Agreements (SLAs) for all EDGE capabilities and solutions, ensuring service availability, reachability, and environment availability at no less than 99.9%.
Provide on-call 24x7x365 operations support for emergency maintenance requirements for Severity 1 production incidents.
Provide operation and maintenance support for existing EDGE 1.0 solutions.
Provide Business End User Support (Tier 1 and Tier 2) with a single point of contact for users.
Support Incoming Project Transition, including reviewing outgoing Contractor’s Transition Plan, developing a Transition-In Execution Plan, participating in knowledge transfer, and validating access and environments.
Support Outgoing Project Transition, including developing a Transition Plan, providing knowledge transfer, and handing over access and configurations.
Support Task Order Transition, including providing a Transition Plan and subject matter expertise for knowledge transfer.
Ensure all Contractor personnel complete VA Privacy and Information Security Awareness and Rules of Behavior training annually and undergo appropriate background investigations.

$50,000,000 – $200,000,000

Published Date: March 10th, 2026

Response Date: March 25th, 2026

Inactive Dates: July 2nd, 2026

Technical Kickoff Meeting: within 10 days after contract award

Outgoing Transition Plan: 60 days prior to the end of the Period of Performance

Certificate of Transition Completion for all Assets: 30 days prior to the completion of the Period of Performance

Department of Veterans Affairs

Organization overview and procurement intelligence available on paid plans.

The agency seeks vendor input regarding the provision of an enterprise digital government enablement platform. The envisioned solution requires ongoing cooperation among platform management, program teams, and system integrators throughout the entire lifecycle of digital capabilities, ensuring centralized management and strict quality approvals for the delivery of high-quality low code/no code (LCNC) solutions.

Digital modernization is prioritized, with Software-as-a-Service (SaaS) selected as the strategic application delivery model. The SaaS products are expected to be hosted on cloud infrastructure outside the agency's security perimeter and accessed by the Cloud Service Customer securely over the internet.

Vendors are invited to provide information that supports the state's objective of managing and modernizing digital service delivery and integrating best-in-class, cloud-based solutions.

Enterprise Digital Government Enablement Platform

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