End User Support Personnel Services

Overview

IT Support, Hardware & Networking

Calgary, Alberta, CanadaPosted 21 days agoDeadline: April 30th, 2026

Fit Score

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SUMMARY

Alberta government seeks vendors to provide personnel for IT support, systems administration, ServiceNow and digital workplace services, including Microsoft 365 and AV support.

KEY REQUIREMENTS

Must submit quotation via email to [email protected] by the submission deadline
Must provide quotation in both PDF and MS Word formats
Must be written in English
Must use Canadian Dollars for all financial information
Must include completed Prescribed Form - Quotation Submission Form
Must include completed Prescribed Form - Cost
Must disclose any existing or potential conflicts of interest
Must be a prime bidder responsible for all sub-contractors and obligations

BUDGET

Estimate

$500,000 – $2,500,000

CONTRACT DURATION

60 months

TIMELINE

Issuance of RFQ Documents: April 16th, 2026

Deadline for Enquiries: April 22nd, 2026

Deadline for Aeso to Respond to Enquiries: April 23rd, 2026

Submission Deadline: April 30th, 2026

Successful Bidder selection and notification: May 20th, 2026

Notification to unsuccessful Bidders: June 1st, 2026

QUESTION DEADLINE

April 22nd, 2026

Issuing Agency

Aeso

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DESCRIPTION

The government authority in Alberta is soliciting proposals for the provision of end user support personnel services. Required roles include service desk or IT support analysts at junior, intermediate, and senior levels, each responsible for handling first-line technical support, Tier 2 incidents, and leading the service desk function respectively. Systems administrators are needed across junior, intermediate, and senior levels, specifically for supporting daily operations in Azure, managing day-to-day Azure administration, and providing leadership in Azure automation and governance.

ServiceNow support is sought at both junior and senior levels, with responsibilities ranging from operational support and user assistance to technical ownership and optimization of the platform. Additionally, digital workplace services require technicians for end user computing and Microsoft 365 technologies, AV technicians to ensure high-quality audio-visual experiences, and administrators to manage Microsoft 365, Entra ID, Intune, and workplace automation.

Vendors must submit any questions regarding the RFP by April 22, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.