Employee Flexible Spending Account Program Service

RFP released: March 5th, 2026

Deadline for written questions: March 13th, 2026, 3 p.m. Lexington Time

Proposals due: March 31st, 2026, 3 p.m. Lexington Time

Open enrollment period: April/May 2026

Plan effective date: July 1st, 2026

Plan year: July 1st through June 30th each year

Claims filing period: Through December 31st each year

The organization seeks a vendor to provide an employee flexible spending account (FSA) program service as a third-party administrator (TPA) under Internal Revenue Code Section 125. The selected vendor will administer both medical care and dependent care FSAs, allowing participating employees to use pre-tax dollars for eligible expenses. Services required include maintaining a dedicated employer hotline and employee toll-free lines during regular business hours.

The vendor will be responsible for producing explanation of benefits statements, preferably accessible online and through a mobile app, as well as generating quarterly statements with re-enrollment reminders. Written materials explaining available plans are to be provided, and individual bookkeeping records for each participating employee must be maintained. The vendor shall process requests and claims for reimbursement, approve qualified payments, and record relevant information. Additionally, an annual survey of a random sample of employees must be conducted to assess satisfaction and service quality, with results reported back to the employer. The contract will span a four-year period.