Employee Assistance Program Service

Overview

Healthcare Services, Wellness & Biotech

Peterborough, Ontario, CanadaPosted about 1 month agoDeadline: April 17th, 2026

Fit Score

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SUMMARY

Government authority in Toonage, Ontario seeks a vendor to deliver a comprehensive, modern Employee Assistance Program, including multi-channel counselling and wellness resources for employees and their families.

KEY REQUIREMENTS

Submit Submission Form (Appendix C)
Submit pricing information as per Section B.7
Provide a minimum of three relevant work examples from the last five years
Include subcontractor/subconsultant information
Provide HST registration number
Provide a registered business license (provincial or federal)
Provide a letter from an insurance company showing proof of ability to insure
Meet IT security requirements including criminal background checks, data hosting in North America (if applicable), data ownership by the City, data usage restrictions, 99.9% uptime, data backup and restoration, annual security assessments, continuous cybersecurity monitoring, incident response plan, TLS1.2+ for communication, data encryption at rest (if sensitive data), encrypted backups (if hosted and sensitive data), role-based access controls, and PCI DSS compliance (if payment processing)
Be approved by WSIB Ontario to deliver Emergency and Standard First Aid through an officially recognized training provider

BUDGET

Estimate

$100,000 – $500,000

CONTRACT DURATION

36 months

TIMELINE

RFP Issue Date: March 27th, 2026

Deadline for Questions: April 10th, 2026

Deadline for Issuing Addenda: April 15th, 2026

Submission Deadline: April 17th, 2026

Anticipated Ranking of Proponents: May 2026

Contract Negotiation Period: 14 calendar days

Anticipated Execution of Agreement: June 2026

QUESTION DEADLINE

April 10th, 2026

Issuing Agency

City Of Peterborough

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The government authority located in Toonage, Ontario seeks a qualified vendor to provide a comprehensive Employee Assistance Program (EAP) for its employees and their immediate families. The service must include a wide range of counselling options, such as in-person, telephonic, video, E-counselling, chat services, and access to health and wellness resources through a web portal or mobile application. Vendors are also expected to provide regular newsletters to promote employee wellbeing.

Additional offerings should include webinars, e-courses, crisis management support, wellness sessions, and clinics. A dedicated toll-free telephone number must be available to all eligible users 24 hours a day, 7 days a week. Each employee is entitled to an annual maximum of six counselling sessions per presenting issue.

The chosen service provider should focus on modernizing and enhancing the customer service experience for employees by using innovative, comprehensive, and secure solutions. The EAP should strive to improve employee experiences through better interactions and effective follow-up, utilizing a modern, multi-channel customer service center. The contract term will be for three years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.