Employee Assistance Program Service

RFP Release: March 24th, 2026

Pre-Proposal Conference: April 14th, 2026

Deadline for Submission of Questions: April 21st, 2026

Answers Posted by Addendum: April 28th, 2026

RFP Submission Deadline: May 5th, 2026

Proposal Opening: May 5th, 2026

Oral Presentations/Interviews: May 27th–29th, 2026

The government authority in Jonesboro, Georgia is seeking proposals from qualified vendors to provide a comprehensive Employee Assistance Program (EAP) service. The selected provider must align their EAP with the agency's defined standards, delivering core technologies that support employee and workplace effectiveness via prevention, identification, and resolution of personal and productivity-related concerns.

Applicants are required to demonstrate significant industry expertise and must present a solution that is innovative, broad in scope, and cost-effective, addressing all agency requirements. The EAP must ensure 24/7 access through a call center model with adequate staffing and geographic reach, and support multiple appointment types, including in-person, virtual, and telephonic options. Providers will offer toll-free telephonic and virtual assessments, referral services, and both short- and long-term counseling for eligible employees and clients facing personal or work-related concerns. Additionally, the program must include management consultation services available by phone, virtual meeting, or in-person, as well as intensive follow-up and case management for all performance-based referrals.

The service requires strict adherence to response times: non-urgent appointments must be scheduled within 48 hours of the initial call, urgent matters addressed within 24 hours, and crisis situations must be responded to immediately. The initial contract period will span one year.