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A one-year contract opportunity is available in California for the renewal of EMITE reporting software. This software is utilized for Amazon Connect, supporting both voice and interactive voice response (IVR) services.
Vendors are required to provide EMITE reporting renewal specifically tailored to Amazon Connect environments, ensuring continued reporting and analytics capabilities. The selected provider will be responsible for delivering the necessary software renewal to maintain uninterrupted EMITE functionality for the duration of the contract.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.