Emergency Medical Dispatch Software System
Overview
Fit Score
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SUMMARY
DESCRIPTION
Washington, DC is seeking a vendor to provide an Emergency Medical Dispatch Software System to support its emergency response operations. This system must deliver comprehensive dispatch protocols and directives via a scripted Question and Answer format, guiding Emergency Medical Services (EMS) personnel through gathering essential information such as address, telephone number, chief complaint, patient demographics (age, sex, consciousness, breathing status), and number of victims.
The software should feature customizable guide questions and responses to address unique scenarios, including those specific to airport environments. The solution must include scripted pre-arrival instructions presented with a color-coded, panel logic interface that highlights critical actions and decision points for dispatch staff. Integration capability with the Motorola Vesta Next Generation 9-1-1 system is required, allowing the software to receive emergency call data and recommend appropriate unit responses based on the nature of each incident.
For added resilience, the system should also supply physical guide cards or card sets (flip-file protocol systems) at each operator station, ensuring that backup pre-arrival instructions are available should the computer system be inaccessible.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.