When is the submission deadline?

Submissions are due July 17, 2026. Questions must be submitted by June 5, 2026.

What is the budget for this RFP?

Settle estimates the budget at $1,000,000 – $5,000,000. The issuer has not published an official figure.

It was issued by New Hampshire Liquor Commission. The work is located in Concord, New Hampshire, United States.

Who is a good fit for this opportunity?

E-commerce platform provider with customization and managed hosting capabilities. Experience integrating websites with Microsoft Dynamics 365 environments. Proven background in order management, pickup workflows, and customer account features. Ability to support cloud hosting, performance management, and production operations. Experience with loyalty programs, eGift card integrations, and promotional marketing tools. Established record delivering documentation, testing support, and enhancement services for public sector clients.

E-Commerce Website Configuration, Customization, Hosting, and Operations Services (Due July 17, 2026)

Overview

Retail, E-Commerce & Consumer Goods

Concord, New Hampshire, United StatesPosted: May 7th, 2026Deadline: July 17th, 2026

Fit Score

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SUMMARY

New Hampshire is seeking a vendor to configure, customize, host, and operate an integrated e-commerce website connected to its Microsoft Dynamics 365-based NextGen system. The solution must support online ordering, promotions, loyalty-related integrations, and ongoing operational support.

KEY REQUIREMENTS

Must be GovRAMP authorized
Must comply with NIST Special Publication 800-171 R2
Must comply with Payment Card Industry Data Security Standards (PCI DSS)
Must provide an annual Attestation of Compliance (AOC) with PCI DSS
Web content and mobile applications must comply with WCAG 2.1, Level AA
Must provide Production, STAGE, UAT, and DEV environments
Vendor Project Manager must be on-site at NHLC Headquarters a minimum of 3 days per week during key project phases
Must not include equipment or services on the State of New Hampshire's Prohibited Technologies List
Must not include equipment or services on the FCC Covered List

BUDGET

Estimate

$1,000,000 – $5,000,000

CONTRACT DURATION

60 months

TIMELINE

RFP Released: April 30th, 2026

Vendor Conference: May 19th, 2026

Vendor Inquiry Period Ends: June 5th, 2026

Final State Responses to Vendor Inquiries: June 19th, 2026

Final Date and Time for Proposal Submission: July 17th, 2026

Invitations for Oral Presentations: July 22nd, 2026

Vendor Presentations/Discussion Sessions/Interviews: Starting the week of July 27th, 2026

Estimated Date of Vendor Selection: August 7th, 2026

Anticipated Governor and Council Approval: November 11th, 2026

QUESTION DEADLINE

June 5th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

See Decision-Maker Contacts

Issuing Agency

New Hampshire Liquor Commission

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The agency is seeking a vendor to provide an e-commerce suite and deliver configuration, customization, hosting, and ongoing operation of an e-commerce website. The solution must support a tailored user experience based on customer type and provide access to product information, inventory levels, store locations, current promotions, upcoming events, and other agency information. The website must also allow customers to place orders for pickup from participating outlets, review order history, and opt in to specialized advertising and promotions.

The selected vendor will be responsible for implementing environments for development, testing, and production, as well as deploying the solution into the production environment. The platform must interface with the agency's NextGen system, which is based on Microsoft Dynamics 365, and support integration with externally hosted eGift card and customer loyalty programs. Marketing staff must be able to interact with licensees, brokers, and vendors within product workflows and provide customer support through the system.

In addition, the vendor must ensure adequate compute, storage, and communications resources to maintain an acceptable end-user experience. The scope also includes support for testing and configuration validation during scheduled upgrades to the NextGen environment, implementation of future system enhancements, and delivery of standard user and administrator documentation in editable format. A vendor conference is scheduled for May 19, 2026, and questions are due by June 5, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 17, 2026. Questions must be submitted by June 5, 2026.
What is the budget for this RFP?: Settle estimates the budget at $1,000,000 – $5,000,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by New Hampshire Liquor Commission. The work is located in Concord, New Hampshire, United States.
Who is a good fit for this opportunity?: E-commerce platform provider with customization and managed hosting capabilities
Experience integrating websites with Microsoft Dynamics 365 environments
Proven background in order management, pickup workflows, and customer account features
Ability to support cloud hosting, performance management, and production operations
Experience with loyalty programs, eGift card integrations, and promotional marketing tools
Established record delivering documentation, testing support, and enhancement services for public sector clients

Analysis generated by Settle AI from the source RFP.

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