Digital Portal Services
Overview
Fit Score
Settle Intelligence
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SUMMARY
DESCRIPTION
A vendor is sought to deliver a trauma-informed, survivor-centric digital portal designed to address legacy challenges while supporting the intersectional needs of diverse user groups. The portal will act as the central hub of service delivery, promoting collaborative engagement and streamlining resource management.
Key requirements include robust governance, branding, and accessibility validation alongside update mechanisms to ensure content remains current and relevant. The platform must adhere to the highest standards of security, with secure role-based data sharing, privacy controls, and compliance safeguards. Additional functionalities should include real-time reporting and analytics, support for change management, staff training initiatives, and processes for continuous improvement.
The solution should embed survivor voice and co-production throughout, facilitating responsive services tailored to complex and evolving needs. Ensuring broad accessibility and inclusivity for all survivor communities is essential to the success of this digital portal.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.