Digital Content Platform

California public libraries are seeking a vendor to provide a comprehensive digital content platform specializing in digital magazines and newspapers. The platform must offer authorized users access to a wide selection of digital publications through both a website and mobile application. User experience should be intuitive and accessible from multiple device types to accommodate various patrons.

Responsibilities include maintaining and hosting all digital media content, managing configuration and licensing, overseeing digital rights management, and ensuring adequate bandwidth for content downloads. The selected vendor will provide technical support for all products covered under the agreement, including initial setup, ongoing troubleshooting, repairs, and user guidance. Dedicated customer service is also required for assistance with training, marketing, updates, and general support concerns. An administrator portal should be included for library staff to access detailed statistical reports, such as monthly and title-specific usage. Vendors must be able to address all technical and support requirements outlined for seamless service delivery.