Digital Adoption Platform

Overview

Business Systems (ERP, CRM & POS)

Victoria, British Columbia, CanadaPosted 2 months agoDeadline: April 1st, 2026

Fit Score

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SUMMARY

Seeking a digital adoption platform to support training, guidance, and analytics for enterprise assessment and tax software, including in-app user support and real-time analytics.

KEY REQUIREMENTS

BUDGET

Estimate

$150,000 – $300,000

CONTRACT DURATION

36 months

TIMELINE

Issue Date of RFP: March 4th, 2026

Deadline for Questions: March 24th, 2026

Deadline for Issuing Addenda: March 26th, 2026

Submission Deadline: April 1st, 2026

Rectification Deadline: April 7th, 2026

Shortlisting of Proponents: April 15th, 2026

Demonstrations: Week of April 27th, 2026

Anticipated Ranking of Proponents and Notification to Selected Proponent: May 1st, 2026

Anticipated Execution of Contract: May 31st, 2026

QUESTION DEADLINE

March 24th, 2026

Issuing Agency

British Columbia Assessment Authority

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization is seeking a vendor to deliver a digital adoption platform designed to facilitate training and provide in-application guidance for enterprise assessment and tax software technologies. The platform should empower Assessment employees to build help text and user guidance via a standard editor or similar tool, minimizing the need for coding. It must also support employees in developing situational training content that aids onboarding and adoption of third-party applications.

Core functionality includes the ability for employees to create, publish, and maintain interactive guides, help text, user guidance, and scenario-based training materials. The platform should feature in-application tools to block or warn against data entry errors. Real-time analytics capabilities are required through a business intelligence product, with metrics such as average session time, active users, behavior tracking, retroactive analytics, return on investment data, and the ability to view and compare user segments once segmentation is set.

Vendors are required to submit any questions regarding the RFP by March 24, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.