D365 Regular and After-Hours Support Services

Overview

Business Systems (ERP, CRM & POS)

Fredericton, New Brunswick, CanadaPosted 2 months agoDeadline: April 2nd, 2026

Fit Score

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SUMMARY

New Brunswick seeks a vendor for comprehensive D365 support, including enhancements, integrations, and after-hours emergency services for a three-year contract.

KEY REQUIREMENTS

BUDGET

Estimate

$1,500,000 – $3,500,000

CONTRACT DURATION

36 months

TIMELINE

Issue Date of RFP: March 5th, 2026

Deadline for Questions: March 16th, 2026 4:30 PM local time

Deadline for Issuing Addenda: March 18th, 2026 4:30 PM local time

Submission Deadline: April 2nd, 2026 1:30 PM local time

Anticipated Initial Ranking and Commencement of Concurrent Negotiations: April 17th, 2026

Anticipated Deadline for Submission of Best and Final Offers (“BAFO”): May 1st, 2026

Anticipated Final Ranking: May 6th, 2026

Contract Negotiation Period: 16 calendar days

Anticipated Execution of Agreement: May 29th, 2026

Anticipated Contract Start-date: June 29th, 2026

QUESTION DEADLINE

March 16th, 2026

Issuing Agency

New Brunswick Liquor Corporation and Cannabis NB Ltd.

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A government authority in New Brunswick requires a vendor to provide regular and after-hours support services for Dynamics 365 (D365). The scope includes solution enhancements, support, requirements analysis, future functional design, data migration, environment provisioning, release orchestration, and regression planning. Vendors will be expected to handle commerce-specific work such as point-of-sale (POS), headquarter (HQ), and channel configurations.

The contract also covers Power Platform development and support, integration services across D365 Finance & Operations, D365 Commerce, external systems, and the Power Platform. Vendors must be able to maintain and develop APIs, data entities, batch jobs, message queues, and middleware, and provide e-commerce solution support.

Structured after-hours coverage is essential for urgent or business-critical issues, including incident triage, troubleshooting, and stabilization. Vendors must be capable of emergency troubleshooting of D365 modules and integrations, especially the Store Commerce POS solution. The contract is offered for a three-year term, with a question deadline set for March 16, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.