Customer Survey Services and Tool
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Kick-off Call: October 9, 2026
Embedded HTML code for B2B Portal provided: November 3, 2026
Embedded HTML code for OCS.ca provided: November 10, 2026
Testing and necessary changes: November 8 to December 11, 2026
Successful proponent code goes live on B2B Portal and OCS.ca: January 12, 2027
First survey (Retailer Satisfaction) goes live on B2B Portal: January 19, 2027
QUESTION DEADLINE
Issuing Agency
Ontario Cannabis Retail Corporation
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The agency seeks a vendor to provide customer survey services and an accompanying survey tool to support online research initiatives. During the implementation phase, the solution should facilitate nine online research projects, with the expectation of enabling twenty online research projects annually throughout the ongoing contract term, consisting of sixteen in-plan projects and four ad-hoc projects per year.
The survey tool will be used to collect insights from website visitors and the agency's Retailer Network via the B2B portal. Vendors must offer a device-agnostic survey interface suitable for smartphones, tablets, and desktops/laptops, supporting major operating platforms such as iOS and Android. An embedded universal HTML code (such as tag, pixel, or JavaScript snippet) must be provided for seamless integration.
The contract is designed for a two-year period. All vendor questions must be submitted by March 12, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.