Customer Support Software and Ticketing System

Overview

IT Support, Hardware & Networking

Dublin, IrelandPosted about 1 month agoDeadline: April 21st, 2026

Fit Score

Settle Intelligence

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SUMMARY

Seeking a provider for customer support and ticketing software that supports configurable instances for multiple business units across a single platform.

KEY REQUIREMENTS

Supply, install, configure, and support a Customer Support Software and Ticketing System
Provide individual, configurable instances for each business unit
Allow tailored configurations without compromising platform consistency or integrity
Deploy a single helpdesk software platform across five business units
Ensure operational flexibility for each business unit
Maintain platform consistency
Leverage shared IT resources efficiently

BUDGET

Estimate

$400,000

CONTRACT DURATION

60 months

TIMELINE

Deadline for requesting additional information: April 10th, 2026

Deadline for receipt of tenders: April 21st, 2026

Opening date: April 21st, 2026

QUESTION DEADLINE

April 10th, 2026

Issuing Agency

Education Procurement Service (EPS)

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization is seeking a vendor to provide a customer support software and ticketing system. The solution must offer a unified helpdesk platform capable of serving all five business units while allowing individual, configurable instances for each unit.

The software should enable custom configurations per business unit without compromising the consistency or integrity of the underlying platform. Vendors are expected to ensure that the solution supports tailored workflows and features for diverse groups on a single platform.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.