Customer Service Solution Consulting Services

Overview

Management Consulting & Admin Support

Jacksonville, Florida, United StatesPosted 23 days agoDeadline: April 28th, 2026

Fit Score

Settle Intelligence

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SUMMARY

Seeking consulting services for upgrading or migrating Oracle customer service platforms, including guidance on Oracle CC&B, C2M, or CCS solutions.

KEY REQUIREMENTS

BUDGET

Estimate

$150,000 – $500,000

TIMELINE

Optional Pre-Response Meeting: April 22nd, 2026

Responses Due: April 28th, 2026

QUESTION DEADLINE

April 21st, 2026

Issuing Agency

Jea

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The selected vendor will provide consulting services focused on customer service solutions. The scope of work includes evaluating and executing options for upgrading the current on-premises implementation of Oracle Customer Care & Billing (CC&B), migrating to the Oracle Customer to Meter (C2M) platform, or migrating to the Oracle Customer Cloud Service (CCS) platform.

Vendors are expected to offer expertise in these Oracle platforms, assist in developing the migration or upgrade strategy, and provide guidance on best practices for seamless transition. An optional pre-response meeting will take place on April 22, 2026, to address project requirements and clarify any submission queries.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.