Customer Service, Outreach and Programming Consultant Service
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
VerifiedCONTRACT DURATION
TIMELINE
Proposal Application Window Opens: April 24th, 2026
Question Deadline: May 5th, 2026
Proposal Application Due: May 14th, 2026
QUESTION DEADLINE
Issuing Agency
City Of West Hollywood
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A consultant is sought to provide customer service, outreach, and programming services. The selected vendor will be responsible for developing a comprehensive programming strategy and implementation plan, including timelines, milestones, and a schedule for trainings, rides, and events. Coordination with agency staff, a selected bike retailer, and program partners is required to ensure programming aligns with program goals and enhances participant experiences.
The consultant will design and facilitate onboarding and mandatory training sessions focused on e-bike safety, basic operation, handling, and maintenance. Collaboration with staff and partners is necessary to schedule these sessions. The vendor is also tasked with building community among participants through cycling events, fostering long-term behavior change, and maintaining relationships with local partners such as bike shops and advocacy groups. All events must feature safety briefings and on-route support, and the vendor will be responsible for tracking and reporting relevant data.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.