Customer Service Complaint Management Application
Overview
Fit Score
Settle Intelligence
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SUMMARY
DESCRIPTION
The city is seeking a vendor to deliver a web-based customer service complaint management application. This solution will support the enhancement of municipal customer service operations by streamlining the processes of complaint escalation, routing, and tracking.
The selected vendor will be responsible for the acquisition, configuration, and implementation of the application. The platform must also include robust performance monitoring features to ensure ongoing improvement in complaint handling and resolution.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.