Customer Relationship Management Software

Overview

Business Systems (ERP, CRM & POS)

Troy, Alabama, United StatesPosted 2 months agoDeadline: March 31st, 2026

Fit Score

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SUMMARY

The University is soliciting proposals for an enterprise-level CRM software to enhance Enrollment Management and Marketing functions, ensuring full integration and cloud-based delivery.

KEY REQUIREMENTS

BUDGET

Estimate

$75,000 – $500,000

CONTRACT DURATION

60 months

TIMELINE

Issue Request for Proposal: February 27th, 2026

RFP Questions due: March 10th, 2026

Proposals Due: March 31st, 2026

Proposal submission review begins: March 31st, 2026

Award selection decision: TBD

Q&A Addendum will be issued on or before March 17th, 2026.

QUESTION DEADLINE

March 10th, 2026

Issuing Agency

Troy University

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The University seeks a vendor to provide a comprehensive, enterprise-level Customer Relationship Management (CRM) solution for Enrollment Management and Marketing operations. The proposed CRM must function as an integrated platform with a single data architecture and unified user interface, avoiding reliance on loosely integrated third-party systems or the need for manual synchronizations and separate administrative interfaces.

Required features include recruitment tracking, marketing automation, communications management, admissions workflow, event management, reporting and analytics, and application processing. The solution should be a secure, web-based, vendor-hosted cloud platform, compatible with major browsers including Chrome, Firefox, Safari, and Edge. It must integrate with the University's Student Information System and other relevant software, offering mobile-responsive functionality for both users and staff.

Additional requirements include institutional workload or volume-based pricing, a fully managed file exchange repository, documented file specifications and data mappings, automated monitoring and logging, and exception management workflows. All questions regarding this RFP must be submitted by March 10, 2026. The awarded contract will be for a one-year term.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.