Customer Relationship Management Recruitment and Retention Initiative Services

Overview

Business Systems (ERP, CRM & POS)

North Vancouver, British Columbia, CanadaPosted about 2 months agoDeadline: April 13th, 2026

Fit Score

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SUMMARY

A higher education institution in British Columbia is seeking a vendor to implement or enhance a cloud-based CRM for recruitment and retention, including integration, support, and training.

KEY REQUIREMENTS

BUDGET

Estimate

$2,000,000 – $5,000,000

CONTRACT DURATION

36 months

TIMELINE

NRFP Issued: March 16th, 2026

Question Due Date: April 6th, 2026

Deadline for Issuing Addenda: April 9th, 2026

Submission Deadline: April 13th, 2026 at 2:00 PM PST

Shortlisting completed and proponents notified: April 29th, 2026

Software demonstrations: May 7th - 13th, 2026

Decision to reward: June 1st, 2026

Negotiation and Contract finalization: June 1st - 30th, 2026

Service to Commence: June 30th - July 14th, 2026

QUESTION DEADLINE

April 6th, 2026

Issuing Agency

Capilano University

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DESCRIPTION

This RFP seeks a vendor to deliver comprehensive customer relationship management (CRM) recruitment and retention initiative services for a higher education institution. The scope includes provision, installation, configuration, and support of a cloud-based CRM SaaS platform designed to manage the entire student lifecycle—from recruitment to retention—while ensuring all required licences and associated training are provided.

The selected vendor will be responsible for configuring and deploying CRM functionalities tailored to institutional enrollment and student success strategies, as well as offering a detailed implementation plan, timeline, team structure, and governance framework. Critical to the project is the seamless integration of the new or enhanced CRM with existing enterprise university systems, such as Student Information System (SIS), ERP, learning management systems (LMS), identity management, and communication/document management tools. Additionally, the vendor must ensure process changes are clearly documented, communicated, and adopted, providing best practice guidance for business process improvement within a public higher education context.

The contract will run for a term of three years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.